GrayHair Software launches problem-solving mail squad
That it has assembled a team of postal experts who will be able to swing in to action to tackle any problems in the mailstream identified by GrayHair’s SelectSolutions real-time tracking platform.The new MailWatch service, as it is called, will provide alerts to situations that can include delivery failures or natural disasters, before responding to help minimise delays.
Bobby Tiedeken, director of marketing at GrayHair, said the MailWatch team was experienced in analysing billions of mailpieces, and had a sound understanding of mailers’ operations including dealing with vendors and the US Postal Service.
He said the service would be particularly important as changes are made to the mailing infrastructure in the United States.
“With all these plants closing and all the different issues happening at the various mail houses, our customers need to know what is going on with their mail,” said Tiedeken.
The MailWatch service ties in with the Intelligent Mail barcode system used by USPS to track mail, and can analyze mail almost down to a single piece level according to GrayHair.
The hands-on approach to mail monitoring developed out of GrayHair’s work with larger customers over the last ten years, with the expansion of the company allowing it to broaden the support that can be provided for mailers.
Tiedeken explained: “The one thing about GrayHair is we’ve always been is hands-on, and dealing with our customers there times when we’ve been able to step in and help solve problems in their mailing. Now, we’ve stepped up to the plate and launched a product based on this approach, so that it is available for everyone.”
Source: James Cartledge , Post&Parcel
Tags: GrayHair Software , Track and Trace , USA
GIRO
GIRO is a leading developer of software solutions that facilitate the optimisation, restructuring, and modernisation of mail, parcel, and express delivery operations. The company’s GeoRoute™ solution integrates tools for route planning and optimisation, workload balancing, postal GIS, address management, analysis and KPI reporting, and more.
Usps Tracking System - News
The USPS offers users the ability to send emails with tracking information about shipments. There was a question about whether a seller can add information to the email. This particular feature did not exist in the prior version of the Track and
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The MailWatch service ties in with the Intelligent Mail barcode system used by USPS to track mail, and can analyze mail almost down to a single piece level according to GrayHair. The hands-on approach to mail monitoring developed out of GrayHair's work
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